Janitorial Services FAQ Caring Commercial Cleaning Inc.

Question 1

How long has Caring Commercial Cleaning been in business?

Accepted Answer

Caring Commercial Cleaning Inc. was founded in 2007 in Houston, Texas. With 19 years of experience, we have built a proven track record serving government offices, educational facilities, and commercial buildings across Texas. We are an Inc. 5000 Fastest Growing Company (2019) and a Goldman Sachs 10,000 Small Businesses Program graduate.

Question 2

What types of facilities does Caring Commercial Cleaning serve?

Accepted Answer

We specialize in large-scale commercial and institutional facilities including K-12 school districts, universities and colleges, government agencies, and commercial office buildings. We do not service residential or very small commercial accounts. Our expertise is in full-time day porter programs, night cleaning services, and multi-site institutional accounts.

Question 3

Are you a certified SBE vendor in Texas?

Accepted Answer

Yes. Caring Commercial Cleaning Inc. is a certified Small Business Enterprise (SBE) in the State of Texas. These certifications allow government agencies, school districts, and universities to award contracts while meeting their supplier diversity requirements.

Question 4

What is the CHOICE Partners cooperative contract number for Caring Commercial Cleaning?

Accepted Answer

Caring Commercial Cleaning Inc. is a CHOICE Partners awarded vendor under Contract 24/017MR-03 for Janitorial Cleaning Services. CHOICE Partners members including school districts, municipalities, and government agencies can hire us directly at pre-negotiated contract rates without a separate bid process.

Question 5

What is the PCA cooperative contract for Caring Commercial Cleaning?

Accepted Answer

Caring Commercial Cleaning holds PCA Contract OD-396-23 for Janitorial and Custodial Products, Services, and Related Items. PCA members including school districts, colleges, and city agencies can use this contract to engage our services without issuing a separate RFP, accelerating procurement and ensuring compliance.

Question 6

Do you provide janitorial services for universities and colleges in Texas?

Accepted Answer

Yes. Caring Commercial Cleaning has extensive experience with university and college custodial services in Texas. We manage large multi-building campuses and deploy full-time custodial teams for lecture halls, laboratories, administrative offices, restrooms, and high-traffic corridors. We are pursuing contracts with Sam Houston State University, Lone Star College, and Wharton County Junior College.

Question 7

Can Caring Commercial Cleaning handle K-12 school district janitorial contracts?

Accepted Answer

Absolutely. K-12 school district custodial services are one of our core specialties. We have deployed 170 full-time custodial employees (FTEs) at a single school district for supplemental cleaning. We manage full custodial programs including day porters, night cleaning crews, floor care, and summer and winter break deep cleaning.

Question 8

Do you provide cleaning services for government facilities in Texas?

Accepted Answer

Yes. Caring Commercial Cleaning has served government offices and facilities since our founding. We are experienced with compliance requirements, security protocols, and reporting standards for government buildings. We serve local government offices, county facilities, and state agencies across Houston. Our cooperative contracts make us a preferred government vendor.

Question 9

What is a day porter and what services do they provide?

Accepted Answer

A day porter is a cleaning professional who works during business hours to maintain your facility in real time. Day porter services include: restroom checks and restocking, lobby and common area cleaning, spill response, trash removal, elevator cleaning, and general tidying. We offer flexible schedules from full 8-hour shifts to part-time coverage, tailored to your facility needs.

Question 10

What areas of Texas does Caring Commercial Cleaning serve?

Accepted Answer

Caring Commercial Cleaning serves the Houston metropolitan area. Our headquarters is in Houston (Sugar Land area), with additional offices in . We serve commercial office buildings, K-12 schools, universities, and government facilities across Texas.

Question 11

How much do commercial janitorial services cost in Houston?

Accepted Answer

The cost depends on facility size, cleaning frequency, facility type, and services required. Caring Commercial Cleaning clients save an average of 20% compared to their previous provider. We provide free, no-obligation customized quotes within 24 hours of a facility assessment. CHOICE Partners and PCA cooperative members receive special pre-negotiated pricing.

Question 12

What is the Swept app and how does it benefit janitorial clients?

Accepted Answer

Swept is a facility management app that provides real-time transparency for clients. With Swept, you can see when your cleaning crew arrived and departed, view completed inspection checklists, communicate directly with your account manager through in-app messaging, and track issues in real time. This level of accountability is rare in the janitorial industry and gives clients full visibility into their cleaning program.

Question 13

Do you offer floor stripping and waxing services for schools and offices?

Accepted Answer

Yes. We provide professional VCT floor stripping and waxing for schools, commercial offices, and government buildings. We recommend annual or semi-annual floor maintenance to maintain a polished appearance and protect the tile surface. Services include stripping old wax, deep cleaning, applying multiple coats of floor finish, and buffing.

Question 14

How often should commercial carpet be professionally cleaned?

Accepted Answer

For commercial facilities with moderate to high traffic, we recommend professional carpet cleaning quarterly. High-traffic areas like entryways and corridors may need more frequent cleaning. Regular professional cleaning removes embedded dirt, allergens, and bacteria that regular vacuuming cannot address, and significantly extends the life of your carpet.

Question 15

Do you provide temporary or supplemental janitorial staffing?

Accepted Answer

Yes. We offer temporary custodial staffing for deep cleaning during summer or winter breaks, post-construction cleanup, special events, or supplemental needs. We have deployed up to 170 FTEs in a single school district for supplemental cleaning. Temporary staffing is often more cost-effective than a full-year service contract for defined cleaning periods.

Question 16

Are Caring Commercial Cleaning staff insured and background-checked?

Accepted Answer

Yes. All employees are covered by commercial general liability insurance and workers compensation insurance. Staff undergo background screening, which is essential for work in schools, government buildings, and secure facilities. Proof of insurance and bonding documentation is available upon request.

Question 17

How do you handle quality control and cleaning inspections?

Accepted Answer

Quality control is built into every level of our operation. Cleaning crews complete digital checklists for each shift tracked through the Swept app. Roving supervisors conduct secondary post-cleaning inspections. Clients can access real-time inspection results through the Swept client portal anytime. We also conduct formal quarterly performance reviews with each client.

Question 18

Can Caring Commercial Cleaning respond to cleaning emergencies?

Accepted Answer

Yes. We offer 24/7 responsiveness through the Swept app. You can send an urgent cleaning request directly to your account manager at any hour. Our teams handle rapid-response situations including spills, post-incident cleanup, and unexpected events requiring immediate attention.

Question 19

What awards and recognitions has Caring Commercial Cleaning received?

Accepted Answer

Caring Commercial Cleaning has received: Inc. 5000 Fastest Growing Company in America (2019), CHOICE Partners Top Performer in Services Award (2022), and Goldman Sachs 10,000 Small Businesses Program Graduate (2011-2012). We are also a 10-year member of the Building Contractors Association International.

Question 20

How do I submit an RFP for janitorial services to Caring Commercial Cleaning?

Accepted Answer

Send your RFP documents to gcastellon@caringtx.com or use our website contact form. We acknowledge receipt within one business day and deliver a complete proposal within your specified timeline. As a CHOICE Partners (Contract 24/017MR-03) and PCA (Contract OD-396-23) awarded vendor, many procurement officers can bypass the formal RFP process entirely using our cooperative contract numbers.

Question 21

Do you offer disinfecting services for schools and offices?

Accepted Answer

Yes. We offer commercial disinfecting and sanitizing services including electrostatic disinfecting, high-touch surface sanitization, and restroom deep disinfection. These services are especially important during flu season, back-to-school preparation, and post-illness protocols, and can be scheduled as one-time or recurring services.

Question 22

How does Caring Commercial Cleaning help clients save money on janitorial costs?

Accepted Answer

On average, Caring Commercial Cleaning clients save 20% on janitorial costs compared to their previous provider. We achieve this through efficient staffing models, competitive cooperative contract pricing for CHOICE Partners and PCA members, the Swept technology platform that reduces management overhead, and proactive maintenance that minimizes emergency cleaning costs. We provide a detailed cost comparison as part of our free facility assessment.

Question 23

How can I get help from your cleaning company?

Accepted Answer

Caring Commercial Cleaning specializes in servicing large-scale facilities that require full-time day porters. Our expertise lies in managing government, educational, and multi-site locations. While we don't handle residential or small accounts, we are more than happy to recommend reliable local providers to meet your needs. To get started, contact us via phone at 281-738-3951, email at gcastellon@caringtx.com, or through our website's contact form.

Question 24

What is Caring Commercial Cleaning's track record?

Accepted Answer

With 19 years of industry experience, Caring Commercial Cleaning Inc. has built a proven track record of excellence serving government offices, educational facilities, and commercial buildings across Texas. We are an Inc. 5000 Fastest Growing Company (2019), a CHOICE Partners Top Performer in Services (2022), a Goldman Sachs 10,000 Small Businesses Program graduate, and a 10-year member of the Building Contractors Association International. We are committed to meeting your facility's cleaning needs with the highest level of care and professionalism.

Question 25

How does the janitorial services process work at Caring Commercial Cleaning?

Accepted Answer

Getting started with Caring Commercial Cleaning is simple: (1) Contact Us — reach out via phone, email, or our website contact form with basic details about your facility, including size, type, and cleaning needs. (2) Quick Facility Walkthrough — we schedule a short, no-obligation visit to assess your space in person or through a virtual walkthrough. (3) Custom Quote Within 24 Hours — based on your requirements and assessment, we provide a detailed, customized quote within one business day. (4) Review and Finalize — we discuss any specific needs or preferences and adjust the quote accordingly. This process ensures a smooth, efficient experience tailored to your needs with minimal hassle.

Question 26

What is the minimum contract size or facility size Caring Commercial Cleaning works with?

Accepted Answer

Caring Commercial Cleaning specializes in large-scale commercial and institutional facilities. We are best suited for clients who require full-time day porters, multi-building campuses, or facilities with significant square footage. We do not service residential properties or very small commercial accounts. Our sweet spot is school districts, universities, government agencies, and multi-site commercial accounts in the Houston metro areas. If you are unsure whether your facility qualifies, contact us and we will let you know within one business day.

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